Is the event suitable for children?

We do not recommend this event for children and some screenings are 15+ and 18+. Some of the live performances may also feature nudity and some themes that children may find distressing. Please email us to discuss if you wish to bring a child. 

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Will There Be Food available at the event?

Yes Genesis Cinema do offer food and beverage, including Vegan options. These are not included in your ticket price. Genesis Cinema is also in bustling Whitechapel/Stepney Green where there are plenty of varying food offerings.   We will also be providing Vegan donuts as part of your ticket price which will be kept behind the merch counter. 

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Do you offer refunds?

We do not offer refunds but will run a waiting list once the event has sold out and therefore may be able to re-sell your ticket for you. This will only happen if we are sold out and the waiting list has people on it. Full ticketing FAQ's will be released soon. 

 

Is there parking at the venue?

There is no parking at the venue and limited metered street parking. We do not recommend parking in Sainsburys or the Anchor Retail Park as both have a 2 hr limit and are patrolled by parking wardens.

 

Is the event being filmed?

Yes it is! We use this footage for our own promotion and it will be shown on our website and social platforms and therefore shared. By attending the event you give your consent to be filmed. If any filming is to be used for airing on TV you will be asked to sign a waiver form if you are heavily featured. 

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I'm registered disabled, is my carer/companion entitled to a free ticket?

Yes. Once you buy your ticket, you just need to email us, let us know you are bringing a carer/companion, tell us their name, and we'll take care of the rest. When you come to the event you will need to bring either an Access or CEA Card, or another supporting document such as a DWP letter. 

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Is the venue suitable for a wheelchair user?

There is no lift at Genesis Cinema. Screen 1, the Slow Club and the mezzanine are all up a large flight of stairs but Genesis do have a stair climber for wheelchair users and their staff are fully trained to use it.  The Angels Art Gallery, Studios 4 & 5 are all on level ground with a slope. You can read full details here. 

 

Are service dogs permitted in the venue?

Yes, they are!

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IS THERE A HEARING LOOP IN THE VENUE?

There is not a hearing loop in Genesis. There is more information on the Genesis Cinema website. 

 

I am neurodivergent and may need a quiet space at times, is this possible?

Yes, let an Angels team member know and they will be able to show you where you can have some quiet time. 

 

I have Photophobia or Epilepsy, is there anything I should be aware of?

Yes, we do use bright flashing lights in certain parts of the venue. Some of the live performances may have flashing lights too. 

 

Are there accessible toilets on site?

Yes, there is an accessible toilet on the ground floor next to the Kiosk.

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What happens if there is an emergency on site?

The Angels team will be fully trained in your care if an emergency situation arises. Genesis Cinema staff will control any venue evacuations.