TPUK EVENTS / A GATHERING OF THE ANGELS TERMS AND CONDITIONS

 

For the sale of tickets, admittance, merchandise, at TPUK Events / A Gathering of the Angels.

All Tickets are sold subject to availability and to these terms and conditions. These terms and conditions should be read prior to purchase, as purchasing a Ticket constitutes acceptance of these terms and conditions.

To assist in ensuring your safety, CCTV is in operation throughout the venue.

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TPUK Events / A Gathering of the Angels reserves the right to refuse entry or remove any Customer from the event for any reason, without a refund or readmittance. We operate a zero tolerance policy on harassment. Customers must not, under any circumstances, touch or talk to any of the staff, servers or performers in an inappropriate manner. Management retains absolute discretion to decide what is ‘inappropriate’. If you have access needs that have not been declared, please let our team know via hello@gatheringoftheangels.com

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A GATHERING OF THE ANGELS: A TRIBUTE AND CELEBRATION OF THE WORLD OF DAVID LYNCH

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1. Definitions

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1.1 ‘Ticket’ means any item, tangible, or intangible, which confers the right to attend the event A Gathering of the Angels: A Tribute and Celebration of the world of David Lynch

1.2 ‘Customer’ includes both the person who purchased, or intends to purchase, Tickets, merchandise, and food and beverage those within their party who are attending the Event, each of whom must possess a valid Ticket.

1.3 ‘Event’ means any location where A Gathering of the Angels is being held and representatives of this location including but not limited to the management, security, front of house and operational teams.

1.4 ‘Activity’ means any entertainment activity or performance occurring at the event in respect of which Tickets are sold.

1.5 ‘Producer’ means the entity which is staging/producing the Event, which may be different to the venue.

1.6 ‘E-ticket’ means the delivery method by which PDF Tickets are emailed to the Customer.

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2. Tickets & Admittance 

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2.1 A valid Ticket must be produced by each Customer to gain entrance to the event . The Ticket must be retained by the Customer whilst in the event and be made available for inspection if requested by the event staff. Failure to produce a valid Ticket may result in a customer being removed from the event.

2.2 It is the Customer’s responsibility to contact the event if Tickets are lost, stolen, destroyed or damaged. Replacement Tickets may be issued at the discretion of the Producer for the event. Additional security steps may be required if duplicates are to be issued.

2.3 It is the Customer’s responsibility to check all the details on their Tickets. TPUK Events will make reasonable endeavours to correct mistakes if brought to the attention of the event team prior to the event for which the Ticket is valid. However, it may not always be possible to correct mistakes.

2.4 In certain circumstances, the event may need to be cancelled. TPUK Events will endeavour to contact all Customers in this event. 

In the event of a cancellation, TPUK Events will not be responsible for costs for accommodation, travel or subsistence.

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3. Conditions of Admission 

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3.1 TPUK Events reserves the right to refuse admission to a Customer, or to eject them from the event at any point, if in the team’s reasonable opinion the Customer: is acting in a threatening or aggressive manner; uses threatening, abusive or insulting language; appears to be under the influence of alcohol and/or drugs; may be a risk to the safety of event staff, performers or other visitors; may detract from the enjoyment of other Customers; fails, when required, to produce proof of identity, age or entitlement to a third party Ticket; fails to comply with instructions given by the event staff; or is found to be in breach of these terms and conditions or statutory law. No refunds will be given to Customers who are refused entry or ejected due to their behaviour as suggested in, but not limited to, the examples shown above.

3.2 The event will endeavour to admit latecomers at the first suitable opportunity, which may be at an alternative time or date. For some activity late admission cannot be guaranteed, and no refunds will be payable.

3.3 TPUK Events reserves the right to refuse readmission to the event. If Customers wish to re-enter the event, they must check with the event staff before they exit.

3.4 TPUK Events reserves the right to conduct security searches and confiscate any item which, in the reasonable opinion of the event staff, may cause danger or disruption to the event or other Customers, or which the performers or their representatives have specifically requested are prohibited.

3.5 Event staff will make all reasonable efforts to forewarn Customers if stroboscopic lighting may be used in the Event. Customers with known medical conditions who may be susceptible to such lighting effects are recommended to seek further advice.

3.6 Anyone 15 years and under must be accompanied by an adult (18+) in the same team. One adult may accompany a maximum of 5 people who are 15 years and under.

3.7 Pets or animals of any nature are expressly prohibited in the event (except for assistance dogs) without the express prior permission of the Producer and venue staff. Customers attending the event with an assistance dog are advised to contact our team ahead of the event on hello@gatheringoftheangels.com

3.8 Smoking and vaping is strictly prohibited in the venue and event.

Customers will be admitted into the event upon ticket check and any other safety checks that may need to be conducted i.e covid pass checks.

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4. Ticket cancellations, exchanges & refunds

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4.1 Tickets cannot be refunded after purchase unless the event is cancelled or rescheduled.  Should the Customer’s circumstances prevent them from attending the event, TPUK Events may offer to sell their tickets on their behalf to a waiting list if one exists in the case of a sold out event. 

4.2 In case of cancellation or reschedule, TPUK Events will endeavour to contact customers in advance of the event; however, this may not be possible and suitable arrangements will be made on arrival.

4.3 In case of cancellation or reschedule, refunds shall only be made to the person who purchased the Tickets and, where possible, by the same method used to purchase the Tickets. When it is not possible to refund via the same payment method TPUK Events reserves the right to request additional identification or documentation to ensure the money is returned to the correct person.

4.4 In the case of a cancelled event, Customers will be refunded the face value of the Tickets and any associated booking or transaction fees they have paid.

4.5 In the case of a postponed or rescheduled event, Customers will be offered alternative Tickets of the same value for the new date/time, subject to availability. Where it is not possible to offer Tickets of the same value then alternative Tickets may be offered. Should the Customer not wish to accept these Tickets then a refund can be obtained for the face value of the Tickets and any associated booking or transaction fees. 

4.6 TPUK Events reserves the right to cancel Tickets which they reasonably suspect to have been booked fraudulently, which exceed any advertised limits on the quantity that a person/household can buy, or which they suspect to have been resold, or attempted to be resold, for financial gain. Any applicable restrictions on the quantity of Tickets that can be purchased will be made clear at the time of booking.

4.7 At the event’s discretion, a waiting list may be kept for sold out Events to assist Customers who can no longer attend. TPUK Events may charge an administration fee for facilitating the transfer of Tickets from one Customer to another.

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5. Ticket Prices

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5.1 Ticket prices are subject to change. TPUK Events reserves the right to change the prices of Tickets and/or introduce discounts/special offers which cannot be retrospectively applied to Tickets already purchased.

5.2 All discounts/special offers are offered subject to availability and therefore Tickets may not be always available at all advertised prices.

5.3 Concession/discounted Ticket prices must be applied for at the time of purchase and cannot be applied to Tickets already purchased. Proof of entitlement to a concession/discount/ essential companion Ticket may be requested from the Customer at the time of booking and/or when they attend the Event. Failure to produce reasonable proof of entitlement to a concession/discount/essential companion Ticket may invalidate the Ticket and result in refusal of admittance or ejection from the event.

5.4 Concessions/discounts are offered individually and cannot be used in conjunction with one another. If a customer is eligible for multiple concessionary/discounted rates then they will receive the cheapest singularly discounted price, not a cumulatively reduced price.

5.5 The Ticket price of the Event will include a transaction fee of £2.50.

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6. Delivery 

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6.1 If Customers have chosen to receive their Tickets  by ‘E-ticket’ then it is their responsibility to inform TPUK Events if the Tickets have not been received prior to the event. Where TPUK Events is not notified of non-receipt of Tickets prior to the commencement of the event, TPUK Events will endeavour to supply duplicate tickets upon proof of purchase and suitable identification; however duplicate Tickets will not be guaranteed, and no refund will be offered.

6.2 For security, tickets will not be available to post.

6.3 TPUK Events reserves the right to make Tickets available for collection by the Customer at the day(s) of the event. If this becomes necessary, TPUK Events will make all reasonable endeavours to notify the Customer any changes in advance of the Event.

6.4 When Tickets are being collected at the Event, the Customer may be requested to present the card used to purchase the Tickets, or photographic ID as identification. If this is not possible, they must contact TPUK Events prior to the day of the event.

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7. Prohibitions & Visitor Consent 

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7.1 The unauthorised resale, or attempted resale, of a Ticket is prohibited. TPUK Events reserves the right to cancel Tickets which it reasonably suspects as being offered for unauthorised resale. Customers who are unsure if a seller is an authorised agent should contact TPUK Events for clarification (hello@gatheringoftheangels.com). TPUK Events / A Gathering of the Angels accepts no responsibility for the validity of Tickets purchased from unauthorised agents.

7.2 Unless prior written consent is obtained from TPUK Events, Tickets may not be combined with hospitality, travel, accommodation, merchandise and/or any other product or service to create a Ticket package to sell for commercial gain.

7.3 The use of equipment to record or transmit audio and/or visual material for monetary gain inside the Attraction is strictly forbidden unless otherwise permission has been given by TPUK Events/A Gathering of the Angels. Any recording made in breach of these conditions shall belong to TPUK Events. TPUK Events will not be liable for the loss, theft, or damage to confiscated items.

7.4 By attending A Gathering of the Angels, Customers give their consent to filming, photography and sound recording of themselves as members of the audience. TPUK Events will own the copyright of such material and may use such films/photographs/recordings for any purpose, including commercial purposes, without payment or further notification.

7.5 Mobile telephones, messaging equipment and all similar personal electronic equipment must be switched off during certain activity of the event unless otherwise instructed. Customers who do not comply and disrupt the enjoyment of the event for other Customers may be ejected from the event without refund.

7.6 Only food and drink purchased or given on the premises may be consumed within the event unless items are required on proven medical grounds or for babes in arms. Customers who do not comply may be ejected from the event without refund. If food and drink on medical grounds is need please email ahead of the event at hello@gatheringoftheangels.com

7.7 The smoking of cigarettes and use of electronic cigarettes is prohibited throughout the venue. Customers who do not comply may be ejected from the event and venue without refund.

7.8 Where a customer has purchased alcoholic drinks and looks under the age of 25 they may be asked to present a valid ID, such as a driving license or passport to prove they’re 18 years and over. It is an offence for Under 18s to attempt to purchase alcohol and you may be fined up to £1000.

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8. Gift Vouchers & Gift Cards

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8.1  TPUK Events does not sell Gift Vouchers or Gift Cards to their events, this includes A Gathering of the Angels. 

 

9. Autographs and Merchandise

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9.1 All purchases and orders are subject to acceptance and product availability. If an autograph or merchandise product you have ordered is unavailable for any reason you will not be charged for the goods and any money already debited from your account will be refunded. We will not be liable for disappointment or other losses suffered due to product unavailability.

9.2 Whilst every effort is made to ensure the accuracy of the prices maintained, we expressly reserve the right to amend the price having regard to any increase in our suppliers’ prices, the imposition of new taxes or duties, or if due to an error or omission the price published for the goods is wrong. Celebrity autographs prices are set by the relevant Celebrity.

9.3 You may elect to obtain a refund if the goods:

1. Do not comply with the description of the goods you ordered, or

2. the item is out of stock upon arrival at the Attraction.

9.4 You also have the right to cancel the contract and receive a refund even if none of the reasons listed above applies; this does not apply if the goods have been personalised to your specification, ie a signed photograph of a Celebrity

9.5 We retain ownership of the goods until we have received payment from you in full. All credit and debit card holders are subject to validation checks and authorisation from the card issuer. If we do not receive authorisation, we will not present your goods. 

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10. Liability

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10.1 TPUK Events will not be responsible for any injury or loss, theft or damage of Customer’s personal belongings, other than that caused as a result of negligence or other breach of statutory duty by the event’s personnel.

10.2 Many of the services which make up your visit are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you. 

10.3 Personal arrangements, including but not limited to, travel, accommodation and subsistence relating to the event are made entirely at the Customer’s own risk and TPUK Events shall not be liable for any losses incurred from these arrangements.

10.4 Nothing in these terms and conditions seeks to exclude any liability of the event for death or personal injury caused by its negligence or other type of liability which cannot by law be excluded or limited. If death or personal injury is caused by venue negligence then that liability is the venue’s and not TPUK Events. 

10.5 These terms and conditions are governed by English Law and any disputes which may arise with the event are subject to the exclusive jurisdiction of the English Courts.

10.6 We may change these Terms and Conditions at any time. You are advised to print and keep safe these Terms and Conditions.